At [veloropro], we want you to be fully satisfied with your purchase.

1. Return Eligibility

You may return items if they:

• Are unused and in original packaging
• Are in the same condition as received
• Meet our return criteria

2. Return Timeframe

Returns must be requested within [X DAYS] of delivery.

3. Refund Process

Once we receive and inspect your return:

• Refunds are initiated to the original payment method
• Processing time: [REFUND PROCESSING TIME]

4. Exchanges

We offer exchanges for defective or damaged items, subject to availability.

5. Damaged or Defective Products

If you receive a damaged or defective item, contact us within [X DAYS] at [EMAIL ADDRESS] with photos for quick resolution.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personal use items
• Clearance or sale items
• Custom or made-to-order products

7. Return Shipping Costs

• Customer bears return shipping costs unless the item is defective or incorrect
• Original shipping charges are non-refundable (if applicable)